Restart you Cable or DSL modem

This is the device your phone cord or cable plugs in

1. unplug the power cord.
2. wait about 10 seconds
3. plug the cord back in
4. wait until all the green lights come back on (about 20 – 30 seconds)

Restart your wireless router

This is the device the modem plugs in and has the antennas.

1. unplug the power cord.
2. wait about 10 seconds
3. plug the cord back in
4. wait until all the green lights come back on (about 20 – 30 seconds)

Restart your network switch or hub

This is a device most of your network cables go in.

1. unplug the power cord.
2. wait about 10 seconds
3. plug the cord back in
4. wait until most the green lights come back on (about 10 seconds)

Reset your computers network connections

Do this section for wireless network computers only

1. open your wireless connection controller and select the network you want to connect to.
2. wait until it connects and shows that you have a good signal strength

Do this section for all computers

1. click start
2. click run
3. enter cmd into the text box

cmd

1. reset the IP address of your computer with the following commands. This might take 20 – 30 seconds.

ipconfig /release
ipconfig /renew

1. now check to make sure you got the right settings. You should see something like IP Address 192.168.1.X

ipconfig

1. try to access a computer on the network
2. open internet explorer and see if you can connect to a website

If you can not connect ti the internet, repeat all the steps and try again.

If you still can not connect, call your tech support person and tell them all the steps you took so far.